In recent years, there has been a spike in businesses resorting to remote IT solutions. Companies that offer these services have garnered increased market uptake and their clients appreciate their work more each day. This model of operation has enabled IT-based businesses to serve clients all over the world without the need for physical meetings.
Job applications, vetting, and hiring are done over the internet, and work starts almost immediately. This ease of hiring has revolutionized the labor market, especially in the technological field. IT services are becoming the most popular business process or service to outsource.
Although there could be others, here are 3 main benefits of having remote IT support:
It is much less costly to hire a remote IT support team than to set up a department and find the office space and equipment. These costs can get high and compromise your business’ sustainability.
Remote IT support usually has the necessary tools to get the job done leaving you to pay only for their service. During your expansion to other areas, these companies can still serve your branches, eliminating the need to hire additional staff. This team can quickly grow remotely to sustain your ever-increasing business needs.
Issues of overstaffing and having ghost workers around will be of the past. Your business will be billed based on the jobs completed, enabling you to save much more. Furthermore, depending on the length of your business relationship your company may enjoy discounts and also free consultations.
The quality of service provided by remote IT support is higher than onsite support with regard to the cost incurred.
Most remote IT support companies have experienced staff that can handle most problems that businesses face. Some of their staff might have been in the field for a long time to know about common problems and their solutions and trends that may suit your business. Their expertise is much more valuable to your business than opting to hire a fresh graduate with no experience just to save costs.
Having remote IT support ensures that your business gets regular tech maintenance and preventive care for your systems. The maintenance may include application installation and updates, data backups, cloud storage expansion, and network monitoring. Regular maintenance is vital as it ensures your business operations run smoothly, enabling you to serve your clients seamlessly.
Regular maintenance is made possible through the use of cutting-edge remote access tools. The technicians can remotely gain access to your computers and servers to see firsthand the cause of your problems. They may not need someone on your end behind the computers.
Additionally, your staff may learn a few safe practices through screen sharing tools, enabling them to repeat these processes in the future. Regardless of your location or time zone, your business can get 24/7 support.
Quick Response Time
If your remote IT support is constantly monitoring your operations chances are that they will have noticed a problem before you make that phone call. If your problems require urgent attention, then they are your best bet. With them, you do not have to schedule an appointment and wait for them to visit your office.
Given the experience of your IT support team, they will have faced similar issues that you bring to their attention and have solutions in place. The support team is also constantly learning best practices and learning new trends that could positively impact your business.
Your tech solutions are just a phone call away. This on-demand-service reduces your response time and saves you money and clients that you could easily have lost during the downtime.
There are more perks of choosing a remote IT support that your business can still enjoy. In the long term, having a remote IT team is cost-effective and increases your staff’s productivity as they will be focused on their core tasks. You will also sleep better knowing that your business has low risks of security breaches or system failure.
Remote access support gives you access to a pool of experienced IT professionals. Should one be unable to resolve your issues, more competent technicians will be contacted to provide solutions. Remember, your business deserves to be treated proactively and having an omnipresent remote staff that works day and night serves you right.
It is imperative not to overlook the importance of IT support in the advancement and sustainability of your business. Seamless operations will keep your customers satisfied and make you more money. After all, that is the essence of business.
We have helped customers with IT support and cloud-based managed services since 2001. At Pointivity, we can be the additional support alongside your existing IT department or we can be your entire IT department. To find out if we’re the right IT service for your business, contact us today.